Jerry’s Floor Store is seeking an experienced and highly organized Operations Manager to oversee and coordinate the day-to-day operations of our flooring and countertop business. This position will play a key role in ensuring that our sales, production, warehouse, installation, scheduling, and administrative functions operate efficiently and communicate effectively.
The ideal candidate is a hands-on leader who can manage multiple priorities, hold teams accountable, identify operational issues, and implement practical solutions. This individual should be comfortable working in a fast-paced environment and have the ability to move between strategic planning and day-to-day problem solving.
Position Responsibilities
The Operations Manager will oversee the daily operational activities of the company and ensure that projects and orders move efficiently from the point of sale through production, delivery, installation, and completion. This position will work closely with management and department leaders to coordinate schedules, resources, staffing, inventory, and workflow.
Responsibilities include monitoring overall workflow and productivity, identifying bottlenecks and operational inefficiencies, and developing processes to improve communication, accountability, and customer service. The Operations Manager will coordinate between sales, project management, production, warehouse, installation, purchasing, and administrative teams to ensure information is accurate and communicated in a timely manner.
This position will assist with managing production and installation schedules, ensuring jobs are properly prepared and ready for the next stage of the process. The Operations Manager will monitor project status, address scheduling conflicts, follow up on delays, and work with department managers to resolve issues before they impact customers or profitability.
The Operations Manager will also oversee inventory and warehouse operations, including organization, material availability, receiving, staging, job preparation, and inventory accountability. This position will work with purchasing and management to identify material needs and help ensure that products and materials are available when required.
The successful candidate will establish and maintain clear operational procedures and expectations and will hold employees accountable for following company processes. This includes monitoring attendance, productivity, work quality, job completion, communication, and adherence to company policies.
The Operations Manager will assist with employee training, onboarding, performance management, and development as needed. This position will work with management and Human Resources regarding employee performance concerns, disciplinary matters, staffing needs, and other personnel-related issues.
Additional responsibilities include monitoring operational costs, identifying opportunities to improve profitability, reviewing processes for accuracy and efficiency, assisting with reporting and operational metrics, and supporting management with special projects and company initiatives.
The Operations Manager is expected to be visible and engaged with employees and operations throughout the workday and should be willing to step in and help resolve issues when necessary. This is a leadership position that requires strong judgment, communication, organization, and follow-through.
Qualifications
- 3+ years of experience in operations management, business management, project management, or a related leadership role required.
- Experience managing multiple departments, teams, or operational functions.
- Strong organizational and time-management skills with the ability to prioritize competing demands.
- Strong problem-solving and decision-making abilities.
- Excellent written and verbal communication skills.
- Ability to hold employees accountable while maintaining a professional and collaborative work environment.
- Strong attention to detail and ability to identify errors, inefficiencies, and operational risks.
- Proficiency with Microsoft Office and other business management software.
- Experience with flooring, construction, countertops, manufacturing, installation, or another related industry is preferred but not required.
- Experience with inventory, scheduling, purchasing, production, or project coordination is highly preferred.
- Ability to work effectively in a hands-on, fast-paced environment.
What We’re Looking For
We are looking for someone who can take ownership of operations rather than simply monitor them. The right candidate will be proactive, dependable, organized, and comfortable making decisions. You should be able to identify a problem, determine what needs to happen, communicate it to the appropriate people, and follow through until it is resolved.
This is an excellent opportunity for an experienced operations professional who wants to have a meaningful impact on the efficiency, culture, and continued growth of a local, established business.
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person