We are seeking a proactive and detail-oriented Mid-Level Support Product Owner to oversee and manage requests on Salesforce Products. The ideal candidate will have a background in software engineering or functional analysis, experience in managing live product operations, and a solid understanding of product ownership. This role is crucial in ensuring the stability, performance, and continuous improvement of our live digital assets.
Functional
Incident Management: Respond promptly to urgent requests and incidents affecting live
Salesforce assets, ensuring minimal downtime and disruption.
Priority Setting: Support the prioritization and manage a backlog of support requests and live issues, balancing short-term fixes with long-term improvements.
Stakeholder Communication: Communicate effectively with stakeholders about the status and resolution of urgent issues.
Root Cause Analysis: Ensure that thorough root cause analysis for incidents is conducted and implement preventive measures.
Documentation: Maintain detailed documentation of incidents, resolutions, and processes for future reference.
Functional
Incident Management: Respond promptly to urgent requests and incidents affecting live
Salesforce assets, ensuring minimal downtime and disruption.
Priority Setting: Support the prioritization and manage a backlog of support requests and live issues, balancing short-term fixes with long-term improvements.
Stakeholder Communication: Communicate effectively with stakeholders about the status and resolution of urgent issues.
Root Cause Analysis: Ensure that thorough root cause analysis for incidents is conducted and implement preventive measures.
Documentation: Maintain detailed documentation of incidents, resolutions, and processes for future reference.
Pay: AED18,000.00 - AED19,000.00 per month
Work Location: In person