ABOUT THE ROLE
At Nine Orchard, we redefine hospitality through warm, personalized service and an attention to detail that reflects our rich history and sophisticated clientele. As a Housekeeping Manager, you play a vital role in shaping the guest experience through impeccable standards of cleanliness, thoughtful touches, and intuitive service.
The Housekeeping Manager ensures that all guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness and presentation. This role oversees daily housekeeping operations, supervises Room Attendants and Housemen, and ensures a seamless guest experience aligned with Nine Orchard’s luxury service standards.
KEY RESPONSIBILITIES
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Review daily Front Desk and Housekeeping pass-ons; follow up on guest requests and open tasks in ALICE.
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Open and assign guest rooms, review reports (Arrivals, OOO/OOS, Tasks, Amenity, House Status).
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Lead daily pre-shift meetings covering occupancy, VIPs, events, and safety.
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Inspect guest rooms, hallways, closets, public areas, and staircases for cleanliness and maintenance.
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Assign daily projects and priorities for Room Attendants and Housemen; ensure productivity goals are met.
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Review and maintain inventory levels in storage areas and supply closets.
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Manage Lost & Found, DND logs, discrepancy reports, and daily housekeeping documentation.
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Coach and train staff, ensuring all team members follow department standards.
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Communicate with Front Desk and Engineering to resolve issues promptly.
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Support special projects, events, and “General Clean” programs in assigned sections.
QUALIFICATIONS
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3+ years of housekeeping leadership experience in a luxury or boutique hotel.
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High attention to detail and a commitment to excellence in cleanliness and presentation.
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Strong organizational, communication, and people management skills.
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Familiarity with ALICE or similar task management systems preferred.
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Flexible to work weekends and holidays.
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A passion for hospitality and an appreciation for thoughtful, guest-centered service.
More detail about 9 Orchard part of MML Hospitality