Account Manager – Cleanroom Solutions
We are looking for a motivated and commercially driven Account Manager to grow our business and strengthen customer relationships within the cleanroom and contamination control industry.
The successful candidate will be responsible for developing new business opportunities, managing existing accounts, and promoting our range of cleanroom contamination control products and services to customers across industries such as pharmaceuticals, biotechnology, medical devices, electronics, and other controlled-environment manufacturing sectors.
Key Responsibilities
Sales & Business Development
- Identify and develop new business opportunities within the cleanroom, pharmaceutical, medical device, electronics, and related industries.
- Develop and execute sales strategies to achieve revenue targets and support business growth.
- Promote and sell our range of cleanroom contamination control solutions, including:
- Cleanroom laundry services and garments
- Disinfectants and cleaning solutions
- Clean-in-Place (CIP) solutions
- Cleanroom wipes
- Mopping systems
- Cleanroom consumables and related products
- Prepare quotations, pricing proposals, contracts, and service agreements.
- Manage the full sales cycle from prospecting and customer engagement through negotiation and account development.
Customer Relationship Management
- Build and maintain strong, long-term relationships with new and existing customers.
- Conduct regular customer meetings and site visits to understand requirements and recommend suitable solutions.
- Act as a key point of contact for customer enquiries, orders, service requirements, and after-sales support.
- Monitor customer satisfaction and proactively address issues to support customer retention.
- Identify opportunities to expand business within existing accounts.
Market & Product Knowledge
- Keep up to date with industry developments, market trends, regulations, and best practices relating to cleanroom contamination control.
- Monitor competitor activities, customer feedback, and market developments to identify business opportunities.
- Provide customers with relevant technical and product information and coordinate product demonstrations when required.
- Work closely with internal technical teams and product principal/supplier teams to provide effective solutions to customer requirements.
- Support customers on technical matters including product changes, change-control requirements, and related documentation.
Collaboration & Reporting
- Work closely with Marketing, Technical, Operations, Logistics, Customer Service, and product principal/supplier teams to ensure smooth delivery of products and services.
- Prepare regular sales reports, forecasts, pipeline updates, market analyses, and performance reviews for management.
- Maintain accurate customer and sales activity records.
- Collaborate with colleagues across the business to ensure customer requirements are met effectively.
Requirements
- Diploma or Degree in Business, Marketing, Science, Engineering, or a related discipline.
- Relevant experience in B2B sales, account management, or business development.
- Experience in cleanroom solutions, contamination control, pharmaceuticals, medical devices, biotechnology, electronics, industrial products, or related technical industries would be an advantage.
- Strong sales, negotiation, presentation, and relationship-management skills.
- Commercially driven with the ability to identify and develop new business opportunities.
- Comfortable discussing technical products and solutions with customers.
- Good communication and interpersonal skills.
- Able to work independently while collaborating effectively with internal teams and external suppliers.
- Willing and able to travel for customer meetings and site visits as required.
What We Are Looking For
We are looking for someone who is proactive, customer-focused, technically curious, and results-oriented. You should enjoy developing new business while building long-term relationships with customers and delivering solutions that meet their operational and contamination-control requirements.
If you have experience in technical B2B sales and are interested in developing your career within the growing cleanroom and contamination control industry, we would like to hear from you.
Apply now and join our team.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM5,000.00 per month
Benefits:
- Health insurance
Education:
- STM/STPM (Preferred)
Experience:
- Sales: 3 years (Preferred)