Job Description
- Oversee all customer service tasks, SOPs, and workflow processes to ensure efficiency and accuracy.
- Process customer orders and monitor them closely to ensure timely delivery.
- Monitor ETA/ETD for stock arrival and provide regular updates to customers, confirming delivery schedules.
- Prepare Delivery Orders (DO) and Invoices (INV), and ensure submission via portal or email for timely payment processing.
- Handle customer enquiries and coordinate with relevant departments to provide prompt and accurate responses.
- Handle customer complaints effectively and provide timely resolutions.
- Lead the customer service team, allocate and delegate tasks, and monitor team performance.
- Manage ad hoc tasks as assigned by manager/management to support business operations and customer service excellence.
Requirements:
- Minimum 5+ years experience in customer service, task-oriented/operational role (not call center).
- Strong leadership and team management skills.
- Excellent communication, coordination, and problem-solving abilities.
- Detail-oriented, organized, and able to manage multiple priorities simultaneously.
Preferred:
- Experience in order management, or related operational customer service.
Pay: $2,500.00 - $3,800.00 per month
Benefits:
- Health insurance
Experience:
- Customer service: 5 years (Required)
Work Location: In person