Project overview: The project focuses on internal travel technology solutions that support business operations and frontline users. It involves troubleshooting system issues, analyzing Sabre GDS workflows, and supporting mission critical travel systems. Project nickname: Travel Support Platform
Position overview: We are looking for a Technical Support Analyst to provide frontline technical assistance for internal users of company built technology solutions. You will support production systems, analyze data, troubleshoot application issues, and contribute to system and process improvements.
Technology stack: Microsoft SQL Server, TSQL, SQL queries, Stored Procedures, Views, Sabre GDS, Sabre API, MS Excel, C#
- Responsibilities: Investigate production issues using SQL queries, application logs, and database analysis.
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Research system defects and recommend long term solutions.
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Support development teams by answering functionality questions and resolving technical issues.
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Assist with application configuration and system administration activities.
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Create technical documentation, user guides, and implementation manuals.
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Provide production support for mission critical travel systems.
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Analyze Sabre GDS transactions and workflows.
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Support applications involving PNR management, ticketing, exchanges, NDC, refunds, MCOs, client profiles, automation, and reporting.
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Evaluate new business requests for compatibility with existing travel technology platforms.
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Research airline, GDS, and travel technology requirements to support ongoing system enhancements.
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Collaborate with cross functional teams throughout project lifecycles.
- Requirements: Minimum 3 years of travel technology or travel management company experience.
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Minimum 3 years of Business Systems Analysis experience.
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Experience supporting enterprise business applications.
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Demonstrable proficiency in writing TSQL queries.
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Experience with Microsoft SQL Server.
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Experience writing complex SQL queries.
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Experience with Stored Procedures and Views.
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Experience with data analysis and database troubleshooting.
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Strong Sabre GDS knowledge.
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Corporate travel industry experience.
- Nice to have: Experience working within Agile development environments.
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Sabre API knowledge.
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Understanding of airline ticketing, exchanges, NDC, refunds, unused tickets, MCOs, and travel operations.
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Experience developing business applications using Microsoft technologies including MS Excel, SQL Server, and C#.