KLASS Studio Assistant / PA / Front of House
Location: Kingston/ Surbiton, Surrey
Part-time, with flexibility around evenings & weekends
1 evening / weekend per week
About KLASS
KLASS is a premium boutique Reformer Pilates studio based in Surrey.
We pride ourselves on offering exceptional Reformer Pilates in a beautiful, welcoming environment, with small classes, highly experienced instructors and a strong focus on our members’ experience.
We are looking for a Studio Assistant / PA / Front of House to become an important part of the KLASS team and help us deliver the high standard of service our members expect.
This is a varied role for someone who is organised, personable, proactive and genuinely enjoys working with people.
The Role
You will be the friendly face of KLASS when members arrive at the studio, while also providing day-to-day administrative and operational support to the Founder.
You’ll help make sure the studio runs smoothly, our members feel looked after and the behind-the-scenes organisation is kept on track.
Front of House & Member Experience
- Welcoming members into the studio with a warm, professional and friendly approach
- Creating an exceptional experience from the moment clients walk through the door
- Checking members into classes and assisting with bookings
- Answering member questions in person and via email
- Helping new members feel comfortable and confident in the studio
- Supporting members with bookings, memberships, class packs and general queries
- Keeping the reception and studio areas looking immaculate and welcoming
- Ensuring refreshments, retail and studio supplies are well presented and stocked
- Supporting events, workshops and special studio activations
- Building genuine relationships with our members and helping to create the KLASS community
Studio Operations
- Opening and/or closing the studio when required
- Liaising with instructors and assisting with day-to-day communication
- Monitoring studio supplies and placing orders when needed
- Helping to maintain the presentation and organisation of the studio
- Helping to ensure studio policies and procedures are followed
PA / Administrative Support
You will also provide support to the Founder across the business, which may include:
- Managing and organising the Founder’s diary and appointments
- Helping with emails and day-to-day correspondence
- Preparing documents, spreadsheets and simple reports
- Assisting with invoices, receipts and basic administration
- Helping organise meetings, events and business appointments
- Keeping track of tasks, deadlines and follow-ups
- Assisting with supplier communication and ordering
- Helping with projects and new initiatives as KLASS continues to grow
- Basic HR administration
Marketing
- Helping promote classes, memberships and events
- Supporting campaigns and promotions
We’re looking for someone who is:
- Warm, friendly and naturally personable
- Extremely organised and reliable
- Proactive — someone who sees what needs doing rather than waiting to be asked
- Professional and confident when communicating with clients
- Well presented and aligned with the KLASS brand
- Comfortable working independently
- Discreet and trustworthy, particularly when working closely with the Founder
- Calm under pressure and able to multitask
- Passionate about health, wellness, fitness or Pilates
Previous Experience
Experience in one or more of the following would be advantageous:
- Front of house / reception
- Boutique fitness or wellness
- Studio management
- Working within a small business or entrepreneurial environment
However, personality, organisation and attitude are just as important as experience.
Benefits:
- The opportunity to work within a premium and growing boutique fitness brand
- A varied role with genuine responsibility
- Free Parking
- A friendly, professional and positive working environment
- Complimentary access to KLASS sessions
- Opportunities for the role to develop as KLASS grows
The Ideal Candidate
This role would suit someone who loves being organised, enjoys people and takes pride in creating a beautiful client experience.
Someone who lives locally and/or would like to earn a supplementary income.
Most importantly, we are looking for someone who will take ownership, use their initiative and care about KLASS as much as we do.
If that sounds like you, we’d love to hear from you.
To apply: Please send your CV along with a short introduction explaining why you’d be a great fit for KLASS.
Pay: Up to £15.00 per hour
Benefits:
- Casual dress
- Free parking
Application question(s):
- Are you looking for part-time work?
- Have you taken a reformer Pilates class before?
Work Location: In person