General Information
Req #
100017639
Career area:
Information Technology
Country/Region:
Hong Kong
City:
Hong Kong
Date:
Thursday, September 17, 2026
Additional Locations:
- Hong Kong
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
To find out more visit www.lenovo.com and read about the latest news via our StoryHub.
Description and Requirements
Responsibilities:
-
Lead the ITSM tool team in supporting the ITSM tool services
- Manage resource availability, capacity and capability to deliver ITSM tool services
- Manage resource skilling and certification on ITSM tool
- Work with project team on technical requirement on the ITSM tool
- Implement new services in the ITSM tool and service improvement
- Manage and ensure ITSM tool is working in the production and upgrade to latest version
- Perform maintenance of the Remedy/Helix production environment. (patching, security update, upgrade, etc)
- Understand project context and convert business requirements into technical solutions using perspective of the customer (internal or external)
- Advise on options, risk and impacts on business processes and technical solutions on Remedy/Helix platform, while leading and prescribing customer to best practices
- Propose High Level Design and technical solutions for BMC Remedy/Helix ITSM implementation
- Support proof-of-concept activities for customer engagements
- Prepare project documentations as required
- Perform change request and implementation on the Remedy/Helix production
- Perform troubleshooting on Remedy/Helix issue
- Perform capacity management to ensure Remedy/Helix environment is working in order/stable.
Requirements:
- Bachelor Degree in Computer Science, Information Technology or related disciplines
- A minimum of >5 years’ experience in IT profession and a minimum of 5 years’ experience working with BMC Remedy/ Helix ITSM
- Solid project experience in deploying, configuring, and integrating BMC Remedy ITSM 7.x, 8.x and/or 9.x, Helix ITSM 22.x, 25.x, 26.x
- Strong ITIL Framework concepts, ITIL certifications are highly preferred
- Excellent written and verbal communication skill in English
- Customer -oriented
- Good leadership, analytical, inter-personal and problem solving skills
- Positive attitude, fast-learning, energetic, able to perform in challenging environment
- Proficiency in Mandarin and/or Cantonese will be an advantage
#LPS
Additional Locations:
- Hong Kong
- Hong Kong