Job Core Functions
Acts as an Application Engineer to provide ongoing Esko solutions and non-Esko prepress hardware product and technical support to customers including CDi, Screening, Imaging engine, post imaging Exposure, drying, light finisher. Therefore, installation and configuration of Esko hardware Solutions but not limited to Esko Prepress hardware, Integration of Esko & Prepress solutions into customers’ existing production workflow, System setup and configuration, Define and setup workflows. Provide post-sales application training to customers onsite and remote. Liaising with ESKO and other vendors global support regarding escalations. Responsible for handling the case from the initial issue through to final resolution. Compiling reports regarding product problems. Researching technical issues. The role equally consists on supporting all applications related to flexible packaging (solvent, water base inks), mounting flexo tapes, film to film laminating and water base adhesive & digital.
Below are the essential duties and responsibilities, other duties may be assigned:
Duties, Functions and Responsibilities
- Provide post sale Installation, training and guidance on Esko and complimentary solutions to our customers.
- Lead classroom and web-based training sessions for new and existing customers
- Must be able to work independently and also take or give direction and interact positively with team members
- Actively participate in all internal training sessions for personal development, assist in cross functional training and peer development
- Actively participate and/or administer trainings in Esko sanctioned events, such as user groups and technical seminars
- Possess strong problem-solving skills and the ability to handle high-pressure situations.
- Effectively communicate and interact with a variety of internal & external customers.
- Possess good organizational and administrative skills
- Provide periodic installation, upgrade and training services for all assigned Esko software, as directed.
- Maintain a high level of customer interaction and satisfaction Communicating effectively & professionally with all levels inside and outside the organization
- Have/develop a good working knowledge of our Flexo portfolio of products including Flexo plates and consumables
Knowledge, Skills and Abilities:
- Knowledge of Esko products and relevant third-party software is a plus
- Diploma or BE in Printing or equivalent through practical experience
- Knowledge of Windows server and MS SQL installation, configuration and troubleshooting
- Use and understand computers with Windows and iOS (Apple) operating systems
- Strong theoretical and practical knowledge and understanding of Flexo Prepress (preferred)
- Knowledge and experience on implementing color management solution is an advantage
- Strong troubleshooting and communication skills
- Exhibits a stable, positive and professional daily disposition. Be punctual and complete assigned tasks on time.
- Presents a positive and professional team attitude with peers and the customers
- Presents requests in a timely, respectful and businesslike manner
- Acts promptly on all requests and exhibits and practices Team values
- Knowledge of working on Salesforce and any ticketing tool is an advantage
- Display high ethics, character and commitment to the business
- Continuing self-improvement through education and reading (read books, trade magazines and other materials that will improve effectiveness)
- In decision making, ensure that today’s solution to problems do not become tomorrow’s new problems.
Pay: AED10,000.00 - AED13,000.00 per month
Work Location: In person