General Information
Location
Cary, North Carolina
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Grade
09T
Posted Date
11-Sep-2026
Job ID
20456
Description and Requirements
The Team You Will Join
When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Cloud Business Office is seeking a Cloud FinOps & AI Automation Analyst to help evolve the organization into a data-driven, automated Cloud Value Office. The role combines cloud financial management, data analytics, process optimization, and applied AI to improve cost efficiency, governance, operational effectiveness, customer experience, and value realization.
Working across Finance, Technology, Cloud Engineering, application teams, product owners, and business stakeholders, this analyst will use cloud and financial data, APIs, automation, and AI to generate actionable insights and automate repeatable Cloud Business Office activities. The role governs, analyzes, optimizes, and demonstrates value from cloud investments; it does not build or operate the enterprise cloud platform.
Key Responsibilities
Cloud Financial Management and FinOps
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Analyze cloud consumption, cost, utilization, budgets, forecasts, and financial trends to identify rightsizing, commitment, scheduling, waste-reduction, and architecture optimization opportunities.
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Develop forecasts, detect budget variances and anomalies, and support cost allocation, showback/chargeback, unit economics, and application or business-service cost analysis.
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Partner with application owners and engineering teams to convert consumption data into actionable recommendations, track opportunities through implementation, and validate realized savings, cost avoidance, efficiency gains, and business value.
AI Agent Development and Automation
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Identify, design, prototype, test, and maintain AI agents, workflow automations, APIs, and data integrations for repeatable Cloud Business Office activities.
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Build agents that use approved enterprise data, defined policies, and decision logic to generate recommendations and escalate matters requiring human judgment.
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Apply human-in-the-loop controls; evaluate accuracy, cost, reliability, explainability, and business value; and document each agent’s purpose, data sources, logic, controls, ownership, performance, and lifecycle.
Cloud Governance and Business Office Operations
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Support practical cloud financial and operational guardrails, including tagging, ownership, budget accountability, lifecycle management, financial controls, and optimization expectations.
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Partner with Cloud Engineering, Architecture, Security, Risk, Finance, Procurement, and application teams to strengthen governance while minimizing unnecessary friction.
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Support intake, triage, governance, FinOps, portfolio management, and value-realization processes; identify process bottlenecks, control gaps, manual work, and unnecessary handoffs for simplification or automation.
Required Qualifications
- Bachelor’s degree or equivalent practical experience in finance, technology, engineering, analytics, or a related discipline.
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1-3 years of overall related experience.
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Experience in cloud financial management, FinOps, cloud governance, cloud engineering, technology finance, or a related field, with working knowledge of Azure, AWS, or Google Cloud.
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Understanding of cloud pricing, consumption, commitments, billing, utilization, and operational datasets, with the ability to translate findings into business and technical recommendations.
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Experience with data analysis and visualization tools, such as Power BI, and with SQL, Python, PowerShell, APIs, workflow automation, low-code platforms, or comparable technologies.
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Hands-on experience applying generative AI, large language models, copilots, or agent frameworks, including prompts, tools, workflows, structured outputs, retrieval, orchestration, evaluation, and human-in-the-loop controls.
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Strong analytical and communication skills, with the ability to work effectively across financial, business, and highly technical stakeholders.
Preferred Qualifications
- FinOps certification or equivalent advanced FinOps experience, plus a cloud certification in Azure, AWS, or Google Cloud.
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Experience with enterprise FinOps platforms, financial modeling, forecasting, business cases, or value-realization models.
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Experience building enterprise-grade AI agents or AI-enabled workflows, including AI cost management and workload attribution.
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Experience with REST APIs, JSON, Git, CI/CD, data pipelines, cloud-native automation, or infrastructure as code such as Terraform.
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Experience in a Cloud Business Office, Cloud Center of Excellence, Cloud Value Office, Technology Business Management, or enterprise cloud governance organization.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $75,000 - $90,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 30 days from the listed posting date.