End-User (EU) Care | HelpDesk (Project- Based) 3years
End-User (EU) Care | HelpDesk Engineer will perform tasks indicated/included in the Service Contract/Agreement between the client and Nexus Technologies, Inc. They will be responsible in providing technical support and assistance on the phone or remotely related to computer systems, hardware, and software.
Qualifications:
- Graduate of a computer or IT-related degree courses (BS-IT, BS-CS, BC-CoE, BS-MIS).
- Preferably with 6-months to 1-year experience in an IT user support and call/remote operations.
- Must have knowledge on Microsoft Windows and Office/o365 support/troubleshooting and other OS/application related service/s.
- Must be familiar with fundamental computer hardware, software operations and troubleshooting.
- Must possess problem-solving attitude or skills, and helpdesk/service-desk operations.
- Service oriented with high regard for customer service excellence.
- Relevant industry-standard certifications (e.g. CompTIA A+, Microsoft Windows and/or Office) will be an advantage
Job Type: Fixed term
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person