Fusion CX is Hiring!
Team Leader – Travel Account (Hotel Reservations) | Cebu Site
Take the next step in your career and lead a high-performing team supporting customers with hotel reservations and travel-related concerns.
Responsibilities:
- Monitor team productivity, quality, attendance, and customer service performance
- Handle escalations and provide appropriate resolutions for customer concerns
- Conduct coaching sessions and provide regular feedback to improve team performance
- Coordinate with Operations and other support teams to ensure smooth account operations
Qualifications:
- At least 1 year of Team Leader experience preferred
- Strong knowledge of hotel reservations and travel-related processes
- Ability to manage team performance and meet operational targets
- Willing to work onsite
Job Type: Full-time
Location: Work on-site Robinsons Cybergate, Fuente Osmeña, Cebu City
Work Location: In person