Make an impact by:
Provide 24x7 standby support
, ensuring high availability and performance of cloud-based infrastructure through proactive monitoring and maintenance. Manage Level 2/3 incidents, including high-severity escalations, root cause analysis, and end-to-end incident resolution. Execute configuration, problem, and change management (CR/MACD) for vSBC and network components, including hardware/firmware upgrades and security remediation. Collaborate with vendors and ecosystem partners on platform upgrades, patches, VAPT activities, and escalations, while delivering monthly service reports to drive continuous improvement.
Strong investigative, problem-solving skills - ability to identify problems and provide solutions in Router, Switches, Firewall
Perform regular monitoring and maintenance of the cloud-based infrastructure to ensure optimal performance and availability
Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.
Hardware/Firmware upgrade/update due to bugs/vulnerabilities
Manage & support yearly VAPT
Work with Ecosystem partners for platform upgrade or patches
Analyse all incidents logged and advise/recommend short term/long term fix
Good Team player
Manage 3rd party vendors/partners for the delivery and installation of hardware.
Skills for Success:
Degree in Engineering, Telecommunication, IT discipline
Preferably with at least 5 years’ experience in Telecommunication / Network Infrastructure Support
Professional certifications in Ribbon SBC
Professional certifications in Contact Center
CCNA
The Singtel Group is Asia's leading communications group, providing a wide spectrum of multimedia and infocomms technology (ICT) solutions across 3 global business units.
Group Consumer focuses on next-generation communication, infotainment and technology services to consumers and small businesses. Group Enterprise provides innovative and comprehensive ICT solutions, i.e. satellite services, international data and managed services, cloud computing, enterprise mobility services, and end-to-end solutions. Group Digital L!fe strives to bring people together with a cutting edge mix of digital services such as NextGen TV, e-books, music, digital concierge, cloud-based gaming and hyperlocal content.
Headquartered in Singapore, Singtel’s 130 years of operating experience has played a pivotal role in the country’s transformation into a major communications hub. Our Australian arm, Optus is an innovative leader in integrated telecommunications. Through our strategic investments in five regional mobile operators, Telkomsel, Globe Telecom, Advanced Info Service, PBTL, and Bharti Airtel, we are a major communications player in Asia and Africa.
Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We have a vast network of offices in countries and territories throughout Asia Pacific, in Europe, USA and Australia. The Group employs more than 21,000 staff worldwide and has served 468 million mobile customers globally as of 31 March 2013.