World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Internal WWT IT Team, and why join?
The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.
By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.
World Wide Technology, Inc. has an opportunity available for a Senior Quality Assurance Engineer on the IT Customer Ordering team supporting our eCommerce applications. These applications support our inside sales teams, account managers, and our external customers. The team’s applications are high-visibility and currently being used by our WWT internal users and external customers around the globe. You will work in a fast-paced environment on a team consisting of Developers, Analysts, Architects, and Product Owners. We put a great emphasis on our culture of collaboration, humility, and a passion to learn no matter your experience level.
Quality Assurance Engineers work in a very dynamic and challenging environment. This is not a traditional QA-comes-last development environment but a place where QAEs work continuously in partnership with all other team members to use automated and manual testing to ensure that the team is "building the right product" as well as "building the product right." QAEs quickly gain domain knowledge and work with developers in a test-driven development environment. This means that our QAEs co-exist and collaborate regularly with developers to create tests at many different levels of visibility and coverage. Having a broad skill set is important, but the desire to expand that skill set, through new technologies and experiences is even more essential. QAEs are assertive and extremely motivated individuals who have excellent analytical and communication skills and are continually taking on new professional and technical challenges.
As a member of our IT Customer Ordering team, you will:
- Partner in the design, development, and testing of software in an agile environment that utilizes both custom-developed, open-source, and third-party purchased tools.
- Alongside the rest of the team, work closely with business stakeholders to ensure our solutions meet requirements, meet quality goals, and deliver optimal performance.
- Provide quality assurance leadership within the team and the broader Digital Experiences department.
- Champion the overall testing strategy for the team and department.
- Determine appropriate metrics that enable the team to understand and continuously improve their processes, techniques, and technologies from a quality perspective.
- Enhance, improve, and augment a suite of automated tests built in an appropriate end-to-end testing framework that covers our eCommerce applications and surrounding ecosystem.
You will be expected to:
- Steer the team towards collaborative, cohesive testing that results in the highest quality software.
- Foster an environment where automated integration, load tests, performance testing, and UI tests are comprehensive to ensure the quality of a large-scale system.
- Execute manual testing to ensure production readiness and create automated UI and integration tests.
- Design tests that clearly convey the business rules and code they are checking (i.e., manual User Story tests or Automated E2E Tests) so that both business users and developers can understand their intentions.
- Have the leading voice in whether or not a feature or release candidate is in a solid enough state to go to production.
- Play the role of the “voice of the user,” providing testing and usability feedback to developers and business users early in the iteration to guide development.
- Perform exploratory testing, cross-browser, and boundary testing of new and existing features.
- Carry out root-cause analysis of defects when they occur.
- Be a catalyst for change, ask questions, and challenge others.
- Collaborate with developers on creating testable "Definition of Done" acceptance criteria for each User Story.
- Provide clarity to stories, including asking questions about functional and non-functional requirements and advocating for a good user experience.
- Provide mentoring and guidance on QA Engineering and test automation best practices across all the eCommerce engineering teams.
- Contribute to the continuous improvement process.
- Exhibit a passion for technology and continuous learning.
- Have a leadership presence among your Quality Assurance peers within the Digital Experience Development department.
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Required Qualifications:
- Understanding and knowledge of quality assurance processes and methods used in agile software development.
- Comfort with different platforms such as web applications, mobile apps, and backend APIs
- Experience using technologies for detecting and tracking software defects.
- Team-oriented, possessing strong interpersonal communication skills.
- Self-motivated in the pursuit of new skills and an understanding of software design and quality engineering.
- Strong leadership skills with a focus on continual improvement
- Comfortable presenting to groups of peers
Preferred Qualifications:
- 5+ years of experience with quality assurance and testing of software applications
- Strong knowledge of and experience with Agile methodologies
- Experience with functional and non-functional software testing techniques
- Understanding of the principles of creating easily modifiable and extensible automated tests
- Experience with test automation frameworks (e.g., Cypress, Playwright, Selenium, etc.)
- Experience using continuous integration build tools (e.g., Jenkins, Codefresh, GitHub Actions)
- Basic knowledge of programming languages (e.g., JavaScript, HTML, CSS, etc.)
- Basic understanding of relational databases and SQL
- Solid understanding of REST APIs and the ability to use tools such as POSTMAN to perform data verification and set up test data.
- Experience leading small to medium-sized projects.
Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $71,200 to $91,200 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!
If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.
World Wide Technology is an Equal Opportunity Employer.
"If you have any questions or concerns about this posting, please email [email protected].