Department Operations
LevelEntry Level
LocationJakarta
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Plan and monitor inbound deliveries from vendors and suppliers, such as operational consumable supplies (e.g. packaging, barcode labels, assets), fleet and sorting machine sparepart, so goods arrive on time and in the right quantity
- Manage the end-to-end inbound process: PO/SPK verification, delivery scheduling, receiving, quality checks, put-away, and system recording
- Match received goods against PO, delivery order, and invoice, and follow up on discrepancies such as short or over delivery, damaged items, or wrong items
- Run regular stock counts and reconciliation between physical and system stock to keep inventory records accurate and prevent negative stock
- Prepare and maintain inbound reports and dashboards covering inbound volume, vendor lead time, fulfillment rate, receiving accuracy, and stock levels
- Work with Procurement, Operations, Finance, and vendors on replenishment planning, delivery issues, returns to vendors, and claims
- Analyze inbound and inventory data to find bottlenecks, track vendor performance, and recommend ways to improve stock availability and receiving efficiency
- Support process improvement and automation work to make inbound and inventory management more efficient and accurate
Requirements:
- Bachelor’s degree in any major
- Good understanding of inbound operations, inventory management, stock reconciliation, and the PO/receiving process
- Strong analytical and problem-solving skills with close attention to detail
- Proficient in Microsoft Excel or Google Sheets (pivot tables, lookups, dashboards) and comfortable working with large datasets
- Experience working with WMS/ERP systems is a plus
- Familiar with AI tools (e.g., ChatGPT, Claude, Gemini) for data analysis, reporting, and workflow automation, and open to using AI in daily work
- Good communication and coordination skills, including with vendors and cross-functional teams
- Proactive, detail-oriented, and hands-on, able to work independently in a fast-paced environment
- Willing to travel to operational sites when required