We are looking for a Digital Business Analyst to drive the development and continuous optimization of digital channels for corporate banking users.
Work setup: Hybrid in Brussels – 50% on-site and 50% remote.
Responsibilities:
- Lead requirements gathering, business analysis and product discovery activities.
- Translate customer needs, business objectives and pain points into business specifications, user stories and valuable digital solutions.
- Map customer journeys, assess opportunities, validate concepts and define MVPs and mock-ups.
- Engage stakeholders and maintain alignment on objectives, scope, timelines and progress.
- Evaluate solution feasibility based on customer value, business impact, costs and implementation constraints.
- Prepare business cases, decision-making materials and presentations for governance and change management.
- Support testing, clarify business requirements and coordinate incident resolution with functional analysts and developers.
- Manage digital initiatives through planning, execution, monitoring and closure in an Agile environment.
Must-have requirements:
- Extensive experience as a Business Analyst on digital transformation projects in consulting or client-facing environments.
- Strong experience in requirements gathering, documentation, OKR definition, customer journey mapping and user-story slicing.
- Practical knowledge of BPMN and delivery frameworks such as Agile/Scrum, PRINCE2 or PMP.
- Experience managing digital projects from planning through delivery and closure.
- Proven ability to create and validate business cases and perform cost-benefit, root-cause and SWOT analyses.
- Data-analysis skills using Excel, BusinessObjects or comparable market-leading tools.
- Strong stakeholder-management, workshop-facilitation, presentation and written communication skills.
- Experience using collaborative tools, including digital whiteboards and SharePoint.
- Fluent English and excellent command of either Dutch or French.