Intercom Australia
San Francisco, California Full Time USD 199,800 - 222,000 Today
About The Job
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel...
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblaze...
Required Skills & Abilities
Experience: No minimum years required. We care about impact, drive, and potential, evidenced through the skills below, not tenure.
Customer obsession: Deep empathy paired with a bias for action. You're motivated by solving the real problem and delivering measurable results.
Communication & storytelling: You can pitch Fin to a room of executives, then get into the technical weeds with their engineers, adjusting depth and tone without losing either audience.
Technical fluency: You're able to talk to engineers and customers about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling. You're comfortable onboarding a customer into more technical product setups.
Evidence-based thinking: You use data, not anecdotes, to make the case for a deployment plan or a roadmap bet, and you're comfortable pulling and interpreting data (conversation logs, usage, CX metrics) to find the story.
Cross-functional influence: You navigate organizational boundaries easily, and bring people together to get the best outcome for customers and Fin.
Comfort with ambiguity: You thrive in fast-changing, undefined environments, switching fluidly between big-picture strategy and in-the-weeds execution.
Operational rigor: Operational rigor: You're highly organized and structured, managing multiple deployments and priorities without becoming reactive, and you know when a moment calls for speed versus polish.
Experience building product for enterprise customers
Startup or B2B SaaS experience
Background in technical consulting, solutions engineering, or customer success
The base salary range for candidates within the San Francisco Bay Area is $199,800 - $222,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The
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Job Overview
Company Intercom Australia
Location San Francisco, California
Job Type Full Time
Salary USD 199,800 - 222,000
Posted Today
Deadline Nov 14, 2026
About Company
Industry Information Technology
Founded 2011
View Company Profile ⟶
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