About Huawei
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With approximately 208,000 employees, we operate in more than 170 countries and regions.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
Job Title: Customer Support Engineer
Job Location: Rijswijk, Netherlands
Main Responsibilities:
- Serve as the first point of contact for customers via phone, email, and remote diagnostic tools, providing 5x8 hour Level 1 support.
- Collect necessary information from customers, accurately log cases, and create service tickets according to Huawei procedures.
- Deliver first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products.
- Troubleshoot and resolve issues related to installation, commissioning, operation, and maintenance.
- Escalate complex or unresolved cases to second-level support or R&D teams, ensuring timely resolution and customer follow-up.
- Document and analyze technical cases, identify recurring problems, and contribute to the development of knowledge base articles.
- Assist with product acceptance testing, firmware updates, and remote system configuration when required.
- Provide professional technical guidance to partners, installers, and end users, ensuring compliance with safety standards and maintaining high levels of customer satisfaction.
Requirements:
- Proficiency in Dutch and English (both mandatory); French is considered a strong advantage.
- Strong phone handling and complaint management skills, with the ability to communicate clearly and professionally.
- Proven customer support experience with a strong service-oriented mindset.
- Bachelor’s degree (or equivalent) in Electrical Engineering, Power Systems, Renewable Energy, or a related technical field.
- Solid computer literacy, including Microsoft Office and web-based applications.
- Minimum 1 or 2 years of experience in servicing or maintaining PV inverters, battery storage, UPS, or power electronics
What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.
Important: To be considered for this role, applicants must be eligible to work and live in the job location.
Privacy Statement:
We are committed to protecting your privacy by following the applicable data protection legislation. By applying to this position at Huawei, you acknowledge that you have read and understood the Huawei Recruitment Privacy Statement containing information on how we process your data. Please note that your data will be treated confidentially and securely.
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