Senior Conversational AI Designer
Location: Remote
Position Type: Contract
Position Summary
We are seeking an experienced Senior Conversational AI Designer to serve as the primary design expert for conversational experiences across chat and voice channels. The ideal candidate will partner closely with Product, Engineering, and Business teams to design intuitive, natural, and engaging AI-powered interactions.
This role requires strong expertise in conversational design, Large Language Models (LLMs), prompt engineering, dialogue strategy, and AI-driven user experiences. The designer will anticipate customer needs and intents while creating conversational solutions that align with business objectives, brand standards, and user expectations.
Key Responsibilities
- Lead the end-to-end design of complex chat and voice conversational experiences.
- Develop conversational strategies, dialogue flows, intents, entities, prompts, and interaction logic.
- Design innovative Conversational AI and LLM-powered experiences that address customer needs and business goals.
- Apply prompt engineering best practices to improve AI responses, accuracy, consistency, and user experience.
- Collaborate with Product Managers, Engineers, UX Designers, Business Stakeholders, and other cross-functional teams.
- Translate customer insights, business requirements, and technical constraints into effective conversational solutions.
- Define conversation flows that maintain appropriate voice, tone, personality, and brand standards.
- Anticipate customer intents, edge cases, and potential conversation failures and design appropriate fallback strategies.
- Evaluate conversational experiences and identify opportunities for continuous improvement.
- Take ownership of design decisions and effectively communicate recommendations to technical and non-technical stakeholders.
- Contribute to conversational AI design standards, patterns, documentation, and best practices.
- Create and maintain design artifacts, journey maps, conversation flows, prototypes, and other work samples as needed.
Required Skills & Qualifications
- 4+ years of hands-on experience designing complex conversational experiences across chat and/or voice platforms.
- 1+ year of hands-on experience designing innovative Conversational AI or LLM-powered solutions.
- Strong knowledge of Large Language Models (LLMs), AI assistants, chatbot platforms, and prompt engineering.
- Demonstrated expertise in conversational flows, dialogue design, intent modeling, and conversation logic.
- Experience designing experiences that align with business strategy, brand voice, tone, and customer needs.
- Strong understanding of conversational UX principles and human-centered design.
- Proven ability to collaborate effectively with Product, Engineering, Business, and UX stakeholders.
- Strong problem-solving, critical-thinking, communication, and decision-making skills.
- Demonstrated ownership, accountability, and ability to work independently in a fast-paced environment.
- Experience translating research, customer insights, and business requirements into actionable conversational designs.
- Digital portfolio or work samples demonstrating relevant conversational AI, chatbot, voice assistant, LLM, or AI-driven design projects.
Preferred Qualifications
- Experience working with enterprise Conversational AI platforms.
- Experience with generative AI, LLM orchestration, retrieval-augmented generation (RAG), or AI agent experiences.
- Experience designing for both voice and text-based conversational interfaces.
- Familiarity with conversation analytics, experimentation, A/B testing, and performance optimization.
- Experience working in Agile product development environments.
- Understanding of accessibility and inclusive conversational design principles.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status