Hi,
Greetings from Lancesoft
Location: Alabang Town Center
Position: Customer Service Representative
Position Type: Full time
On-site Setup
Shift Schedule: Night Shift
Job Summary
We are looking for experienced Customer Service Representatives to support a US-based account. The ideal candidate should have strong customer service and communication skills, excellent problem-solving abilities, and experience handling US customers.
Candidates with relevant Home Loan/Mortgage or Insurance experience are highly preferred. Experienced BPO professionals with a strong background supporting US customer service accounts may also be considered.
Key Responsibilities
- Handle inbound customer inquiries and provide accurate, professional assistance.
- Resolve customer concerns, complaints, and service-related issues efficiently.
- Provide information regarding account status, products, services, and processes.
- For Home Loan/Insurance candidates, assist customers with inquiries related to mortgage/home loan or insurance products, policies, applications, payments, and account information.
- Verify customer information and maintain accurate account records.
- Follow established processes, compliance requirements, and data privacy guidelines.
- Document customer interactions and update relevant systems.
- Escalate complex issues to the appropriate department when required.
- Meet or exceed established quality, productivity, customer satisfaction, and attendance targets.
- Maintain professional communication with US-based customers.