Role: Triage Specialist
Location: Broc street, London - 2-3 days onsite
12 months contract
Responsibilities:
- Lead end-to-end investigation of the most complex, high-impact, and cross-product customer issues related to Ads, Commerce, and Creator products
- Perform advanced data analysis, log interpretation, and systems-level debugging to identify root causes and systemic patterns
- Troubleshoot complex technical issues involving Advertising & Business technologies and ecosystem (e.g., Graph API, Ads Manager, Conversions API, SDK, Pixel)
- Own and manage the highest-severity escalations, including executive and Tier A+ advertiser issues
- Provide consultative guidance to clients and partners on best practices and bespoke advertising setups
Degree:
- Bachelor's degree in Computer Science, Engineering, Marketing, or related degree
Skills
- Bachelor's degree in Computer Science, Engineering, Marketing, or related degree
- 2+ years of experience in the Digital Advertising and/or Technology
- Experience managing a multi-million dollar book of business, able to autonomously prioritize, and communicate effectively with sales and clients.
- Experience with technical troubleshooting of client Advertising & Business technologies and ecosystem (e.g., Graph API, Ads Manager, Conversions API, SDK, Pixel)
- Customer-facing experience translating technical concepts and solutions to non-technical audiences
- Experience working with web technologies including HTML, CSS, JavaScript, and HTTP
- Experience working with SQL and RESTful APIs
- Familiarity with using AI tools to enhance productivity and quality in day-to-day work