We are looking for a fluent Spanish and English speaker to join our team as a Tech Support Specialist. The role involves assisting Spanish-speaking clients with technical concerns, troubleshooting issues, providing clear solutions, and ensuring a positive customer experience. The ideal candidate has strong communication and problem-solving skills, a customer-focused mindset, and experience in technical or customer support.
Responsibilities:
- Provide client-facing technical support in Spanish and English via phone, email, and chat.
- Troubleshoot and resolve technical issues efficiently and professionally.
- Communicate technical solutions clearly to clients with different levels of technical knowledge.
- Assist clients with product, software, system, and connectivity-related concerns.
- Follow up on unresolved issues and ensure timely resolution.
- Accurately document client interactions, troubleshooting steps, and resolutions.
- Escalate complex technical issues to the appropriate internal teams.
- Build and maintain positive relationships with clients through excellent communication and service.
Qualifications:
- Fluent in Spanish and English: written and spoken.
- Previous experience in Technical Support, IT Help Desk, Customer Support, or a similar client-facing role.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Customer-focused with a professional and solutions-oriented approach.
- Comfortable explaining technical concepts to non-technical clients.
- Willingness to learn new technologies and systems.
The Company:
BUNCH partners with high-growth tech startups in the US and Europe, supporting industries like AI, E-Commerce, SaaS, Fintech, and Adtech. We focus on lean, agile processes, minimizing hierarchy while maximizing specialization.
Job Type: Full-time, Onsite
Location: Bacoor, Cavite