Position: Systems Reliability Engineer (SRE) – Embedded Finance
Locations: Jacksonville, FL; Berkeley Heights, NJ; Alpharetta, GA; Toronto, ON
Role Overview & Key Responsibilities:
• Own the overall reliability, resiliency, and availability of an enterprise-scale Embedded Finance (EmFi) platform.
• Design, implement, and maintain end-to-end monitoring and alerting frameworks using Splunk, Dynatrace, Grafana, and Datadog.
• Define, track, and optimize platform health metrics including Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
• Serve as the primary technical driver during incident response and high-severity outage remediation calls.
• Lead the Root Cause Analysis (RCA) process—investigating incidents, documenting event sequences, and driving corrective actions to prevent recurrence.
• Manage incident ticket lifecycles, tracking, aging, and reporting using ServiceNow.
• Develop automation scripts and tools to reduce operational toil, MTTD, and MTTR.
Qualifications & Required Skills:
• Proven experience as a Systems Reliability Engineer (SRE) supporting large-scale enterprise platforms.
• Hands-on proficiency with monitoring and observability tools: Splunk, Dynatrace, Grafana, and Datadog.
• Demonstrated experience leading incident response calls and executing Root Cause Analysis (RCA).
• Strong understanding of reliability engineering concepts (resiliency, fault tolerance, monitoring best practices).
• Experience with ServiceNow or equivalent enterprise incident management ticketing systems.
• Strong written and verbal technical communication skills.
Nice to Have:
• Background in Financial Services, Payments, or Embedded Finance.
• Scripting proficiency in Python, Go, or Bash for operational automation.
• Knowledge of cloud platforms, containers, and CI/CD deployment pipelines.