Requirements
✅ Bachelor's degree (S1) in Information Systems, Informatics, Industrial Engineering, Management, or related field
✅ Minimum 2–3 years of experience as a Business Process Analyst, Business Analyst, System Analyst, or similar role
✅ Experience in business process analysis, requirement gathering, and system analysis
✅ Able to create As-Is & To-Be processes, Gap Analysis, Business Rules, BRD, User Stories, Process Flow, and Acceptance Criteria
✅ Strong analytical and problem-solving skills
✅ Understanding of end-to-end system development (Requirement, Development, Testing, UAT, Implementation)
✅ Experience with SQL and data analysis tools (Excel, Power BI, Tableau, or similar)
✅ Familiar with Jira, Confluence, Visio, Draw.io, Miro, or similar documentation tools
✅ Knowledge of Agile, Scrum, Waterfall, or Hybrid methodologies
✅ Experience in CRM, Customer Service, Contact Center, Omnichannel, Sales, or Customer Engagement projects is an advantage
✅ Good communication and presentation skills in Bahasa Indonesia and English
Responsibilities
🔹 Analyze business processes, user needs, and system requirements
🔹 Gather requirements through interviews, workshops, discussions, and business process observation
🔹 Translate business needs into clear and structured functional requirements
🔹 Prepare BRD, RDM, User Stories, Process Flow, Business Rules, and supporting documentation
🔹 Perform gap analysis and identify risks, dependencies, and improvement opportunities
🔹 Analyze data, validate information, and investigate anomalies using SQL and other tools
🔹 Support testing activities, UAT, and requirement validation
🔹 Collaborate with Business, Developer, QA, UI/UX, and other stakeholders