We are a busy automotive repair business dedicated to delivering top-notch service to our community. We pride ourselves on transparent communication, expert craftsmanship, and exceptional customer care. We are currently looking for a friendly, organized, and driven Customer Care Representative to be the welcoming face (and voice) of our shop and manage our entire customer intake and follow-up process.
In this role, you will act as the vital bridge between our customers and our expert technicians. You will manage the front-end service experience—from greeting clients and understanding their vehicle needs to scheduling appointments, handling documentation, and ensuring every customer leaves completely satisfied.
Key Responsibilities
Customer Intake: Handle initial conversations with incoming customers, listening to their vehicle concerns and clearly explaining our intake process.
Scheduling: Coordinate and schedule service appointments efficiently, matching customer needs with technician availability.
Documentation & Invoicing: Complete accurate service documentation, data entry, and invoicing throughout the repair process.
Customer Follow-Ups: Conduct proactive follow-up calls and messages to ensure customer satisfaction, answer post-service questions, and build long-term client loyalty.
What We’re Looking For
Previous experience in customer service, reception, service writing, or administrative support (automotive industry experience is a major plus, but a great attitude and willingness to learn are our top priorities!).
Exceptional communication and interpersonal skills, with a welcoming and professional phone and in-person demeanor.
Strong organizational skills and attention to detail, capable of managing multiple tasks (invoicing, scheduling, client interactions) seamlessly.
Proficiency with basic computer systems, invoicing software, and data documentation.
A team player who is reliable, upbeat, and motivated by performance bonuses.
What We Offer
- Competitive salary of $50,000+
- Lucrative performance bonuses
- Opportunities for growth within a supportive team environment
- Employee perks and discounts on automotive services