Senior Client Partner — Retail
Dallas, TX
Join our team as a Senior Client Partner, where your specialized experience in the Retail industry will drive impactful client relationships and fuel business growth. As a Senior Client Partner within the Retail domain, you will play a hybrid role: the majority of your time will be spent deepening and growing our existing retail, e-commerce, and consumer goods relationships, while a meaningful portion is dedicated to identifying and winning new logos to expand Client's footprint in the vertical. You will lead client engagements and act as a trusted strategic advisor, aligning AI, data, and digital transformation initiatives with client objectives to deliver measurable outcomes such as improved customer experience, supply chain efficiency, and revenue growth.
Key Responsibilities:
Account Growth & Farming (~70%):
Build and deepen relationships with senior stakeholders across an existing portfolio of Retail and Consumer organizations. • Own the revenue and growth targets for one or more retail accounts. • Lead account planning, mining, and farming activities to expand wallet share and drive renewals. • Act as a trusted partner by understanding the intersection of business strategy, customer behavior, supply chain dynamics, and AI/Data Analytics capabilities. • Collaborate with Data Analytics / Engineering and Presales teams to define customized expansion solutions using AI/ML, Data, and Analytics. • Partner with the GTMs and Delivery team to ensure high-quality execution and client satisfaction. • Act as the escalation point and ensure SLAs are met.
New Logo Acquisition & Hunting (~30%):
Identify, prospect, and build relationships with net-new Retail, E-commerce, and Consumer Goods logos. • Build and manage a qualified pipeline of new business opportunities aligned to account growth targets. • Support new business development efforts via proposals, SOWs, and pitch decks. • Work with marketing teams to develop AI-led value propositions for the Retail vertical and use them to open new accounts. • Represent Client at industry events and forums to generate new business leads.
Experience:
8–12 years in client-facing roles that combine account management/farming with business development/hunting (e.g., Account Management, Consulting, Pre-sales, New Business Development). • Prior experience working with or selling to Retail, E-commerce, or Consumer Goods clients is a must. • Demonstrated track record of both growing existing accounts and winning net-new logos. • Strong understanding of AI/ML, data platforms, or analytics solutions. • Experience managing a 7mn – 10 mn account portfolio, plus a track record of new business origination, is a plus.
Technical Fluency
Ability to understand and position AI-driven solutions (e.g., personalized recommendations, demand forecasting, computer vision for store analytics, pricing optimization). • Exposure to modern data platforms (e.g., Master Data Management, Informatica, Snowflake, Databricks, Azure, AWS). • Comfort working with technical teams to translate business problems into Data Analytics and AI/ML solutions.
Soft Skills
Executive presence and ability to influence C-suite stakeholders. • Consultative selling and prospecting skills, with comfort operating in both farmer and hunter modes. • Strong written and verbal communication skills. • Entrepreneurial mindset and ability to work in a fast-paced, evolving environment.