About the job
MeeBoss is sharing this active opportunity on behalf of Aneka Talent Solutions Corp. The hiring company is seeking a Senior Product Manager to serve as a Product Owner for E-commerce Customer Experience.
This role supports international product leads and high-profile dual-branded projects, bridging the gap between consumer expectations and customer experience in a fast-paced environment.
Job title
Product Manager
Company
MeeBoss
Location
Miami, FL
Compensation
$50-55/hour
Why this role
This position offers the opportunity to lead customer experience initiatives for international and dual-branded e-commerce products. It is designed for a strategic leader who thrives in a dynamic environment and is dedicated to solving complex problems while aligning product vision with business OKRs.
What you will do
- Act as a customer advocate, leveraging data to uncover insights that reflect true customer needs and preferences.
- Define, deliver, and manage customer experience initiatives across various products to ensure a best-in-class experience for website products.
- Develop and communicate a strategic product vision tied to business OKRs, leading product discovery and managing scope, schedule, and spend.
- Create strategies to ensure internationalization and globalization of solutions across different experiences and applications.
- Evangelize the customer experience vision and defined goals to stakeholders, ensuring alignment and support.
- Ensure product quality, viability, and feasibility by facilitating collaboration between cross-functional teams and departments.
- Manage, coach, and develop teammates, fostering growth and excellence within the team.
- Perform regular Product Owner and Product Analyst tasks as required.
What we are looking for
- Bachelor's degree in a related discipline or equivalent experience.
- 5+ years of experience as a Product Owner, preferably in e-commerce, travel, or a consumer-focused digital environment.
- Proficiency in all stages of Design thinking and Agile methodology, including planning, development, QA, and deployment.
- Skilled in conducting and implementing analysis and recommendations that deliver measurable results.
- Experienced in working with IT technical resources and customer-facing teams.
- Proven ability to manage multiple issues and prioritize with sound judgment.
- Strong management and leadership experience with cross-functional departments, including Marketing, Revenue Management, and IT, as well as external partners and agencies.
- Adept at communicating complex issues to top-level executives.
- Experience managing and collaborating with large, complex teams, including help desks, call centers, revenue management, IT, and marketing.
- Proven experience in managing others and fostering team development.
- Travel industry eCommerce experience strongly preferred.
- Experience managing a budget that supports multiple key stakeholders is strongly preferred.
- Understanding of customer/behavioral science, design thinking, and eCommerce marketing strategies.
- Familiarity with accessibility needs and digital ADA requirements.
- Proficiency with Adobe Analytics & Target or other analytics and experimentation tools.
- Experience with Contentsquare or other behavioral analytic tools.
Benefits
- Market Research
- Product Roadmapping
- Agile Methodologies
- User Experience Design
- Data Analysis
- Stakeholder Management
- Project Management
About MeeBoss
MeeBoss helps job seekers and hiring teams make direct, relevant career connections.