Title: Salesforce Architect (Ref: 197799)
Location: Willingboro, New Jersey / Hybrid
Role: Contract (12 months, high chance of extension)
No sponsorship available.
Our client is a global organisation undergoing a major digital transformation across its sales, service and customer experience functions, with Salesforce at the centre of its technology strategy.
The business is continuing to expand its Salesforce ecosystem across sales, service, marketing automation and customer communications, with further investment planned across AI, automation and self-service capabilities.
Job Description
This Senior Salesforce Architect will play a key role in the continued architecture and implementation of a major enterprise Salesforce transformation.
You will work across the Salesforce platform, supporting the integration of sales, service, marketing and customer communication systems. A major focus will be integrating a cloud-based call centre platform into Salesforce and developing a connected customer experience across the organisation.
The role requires someone who can operate at an architectural level while remaining technically hands-on and close to implementation and delivery.
Key Responsibilities:
- Lead the architecture and delivery of a major enterprise Salesforce implementation.
- Design scalable solutions across Salesforce Sales Cloud and Service Cloud.
- Architect the integration of a cloud-based call centre/contact centre platform with Salesforce.
- Support Marketing Cloud and wider marketing automation initiatives.
- Work across sales, service and customer-facing technology integrations.
- Partner with technical and business teams throughout design, implementation and delivery.
- Support the continued expansion of automation and AI capabilities across the Salesforce ecosystem.
- Contribute to future capabilities across Experience Cloud, self-service and Agentforce.
Requirements
- Extensive experience working as a Senior Salesforce Architect.
- Proven experience delivering major enterprise Salesforce implementations.
- Strong hands-on experience across Sales Cloud and Service Cloud.
- Strong experience integrating call centre/contact centre platforms with Salesforce.
- Experience with Marketing Cloud and marketing automation.
- Experience designing complex Salesforce integrations and enterprise architecture.
- Genesys integration experience would be highly desirable.
- Experience with AI and automation within Salesforce would be advantageous.
- Experience with Experience Cloud or Agentforce would be beneficial.