Position Overview
We are seeking a Senior Application Engineer – Production Support & Release Management to provide hands-on technical leadership for a business-critical application environment. This role combines application development, L3 production support, release and deployment management, incident resolution, and sprint delivery.
The ideal candidate is a proactive, hands-on engineer who can quickly become an independent owner of the application, work effectively with onsite and offshore teams, and take responsibility for issues from initial identification through resolution and deployment.
This position supports time-sensitive applications and requires strong troubleshooting skills, sound judgment, and the ability to operate effectively in a fast-paced production environment. Occasional weekend support will be required for major deployments and go-live activities.
Key Responsibilities
Production Support & Technical Leadership
- Lead onsite L3 production support activities while coordinating closely with offshore technical leads and support teams.
- Monitor application health and proactively identify and address production issues.
- Troubleshoot and resolve application exceptions, user-reported issues, incidents, and production defects.
- Take end-to-end ownership of production incidents and bugs, driving issues through root-cause analysis, remediation, testing, and closure.
- Develop and implement code fixes for production defects and Jira issues as needed.
- Work directly with Product, Architecture, Development, and Support teams to resolve production issues and provide technical clarification.
- Track and report weekly L3 production support metrics, trends, and outstanding issues.
Required Qualifications
- Strong experience in enterprise application development and L3 production support.
- Hands-on experience troubleshooting and resolving complex production application issues.
- Experience developing and deploying production code fixes and hotfixes.
- Strong understanding of software release management, deployment processes, branch management, and production support practices.
- Experience supporting applications with bi-weekly or similarly frequent production release cycles.
- Experience working with Jira for incident, defect, and development tracking.
- Experience working across Development, QA, UAT, Product, Architecture, Release Management, and Production Support teams.
- Experience working in a distributed onsite/offshore delivery model.
- Ability to independently manage multiple priorities in a fast-paced, time-sensitive production environment.
- Strong troubleshooting, analytical, communication, and problem-solving skills.
- Demonstrated ability to take ownership of technical issues and drive them through resolution.