Position: Solarwind L1 Engineer
Location: Local to Seattle, Alpharetta, or Cincinnati
OVERVIEW
Monitoring Tools Engineer with hands-on experience in SolarWinds administration and enterprise monitoring operations. The role supports day-to-day administration, monitoring, troubleshooting, maintenance, alerting, reporting, and integration activities across enterprise monitoring platforms.
ROLES & RESPONSIBILITIES
Platform Administration & Maintenance (SolarWinds)
- Administer and maintain SolarWinds modules including NPM, NCM, NTA, SAM and Orion platform components.
- Perform platform health checks and validate monitoring infrastructure.
- Support upgrades, patches, hotfixes and maintenance activities.
- Monitor polling engines and platform services.
- Validate backup and maintenance activities.
Network & Device Monitoring Operations
- Execute network discoveries and onboard monitored devices.
- Configure monitoring templates, device pollers and monitoring policies.
- Maintain nodes, interfaces, groups and custom properties.
- Support NCM backup, compliance and configuration management activities.
- Create and maintain topology maps and monitoring dashboards.
Alerting, Reporting & ITSM Integration
- Configure and maintain alerts, thresholds and notification workflows.
- Investigate recurring and false alerts.
- Generate operational reports and dashboards.
- Support ITSM integrations and automated ticket generation.
- Validate monitoring to ticket lifecycle workflows.
Incident Support & Troubleshooting
- Troubleshoot polling failures, node issues and monitoring gaps.
- Resolve SNMP, WMI, WinRM, Syslog and NetFlow collection issues.
- Support root cause analysis for monitoring incidents.
- Coordinate with infrastructure teams during major incidents.
- Escalate platform issues to SMEs and vendors when required.
Integration & Automation Support
- Support API-based integrations.
- Execute and maintain approved PowerShell automation scripts.
- Participate in monitoring enhancement initiatives.
- Support tool integrations with operational platforms.
Multi-Tool Monitoring Support
- Support SolarWinds, OpenText NNMi, SCOM and related monitoring tools.
- Assist with cross-platform monitoring operations.
- Maintain monitoring coverage across enterprise environments.
Vendor Coordination & Process Compliance
- Raise and track vendor support cases.
- Collect diagnostics and logs for troubleshooting.
- Maintain SOPs, runbooks and KB documents.
- Follow Incident, Problem, Change and Configuration Management processes.
Required Skills
- SolarWinds Administration
- Windows Administration
- SNMP, WMI, WinRM, Syslog and NetFlow
- Basic MSSQL Knowledge
- Networking Fundamentals
- PowerShell Scripting
- ITSM Process Knowledge