This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Forward-Deployed Engineer
Salary
Not Disclosed
Company Description
Hyground is a €3M pre-seed AI-native startup building a virtual IT operations team that automates incident investigation for Global 2000 enterprises like Deutsche Bahn.
Job Description
Join as Hyground’s first Forward-Deployed Engineer to own enterprise customer accounts end-to-end. You will bridge the gap between engineering and field deployments, shipping production code to unblock customers while coaching teams toward independence. Reporting to the Founding Engineer, you’ll define the delivery methodology that scales our operations from ten to thirty accounts.
Location
Hamburg, Germany
Why this role is remarkable
- Build the delivery playbook for an AI-native startup backed by €3M in pre-seed funding and serving major enterprises like Deutsche Bahn and toom.
- Influence product development directly by serving as the primary telemetry for customer needs, with a direct line to the founders and CPO.
- Enjoy high autonomy with commit access on day one, shipping production code that immediately unblocks the world's largest infrastructure environments.
What You Will Do
- Own the technical lifecycle of 3-4 enterprise accounts, managing everything from initial deployment on Kubernetes or VMware to incident response and renewal readiness.
- Ship production-ready adapters and workarounds within days to unblock customers, ensuring integrations with stacks like Splunk, Dynatrace, and ServiceNow meet engineering standards.
- Coach customer engineering teams to independence, moving accounts from high-touch support to self-sufficiency through pairing, workshops, and structured documentation.
The ideal candidate
- 3+ years of experience in SRE, Platform, or DevOps roles with hands-on Kubernetes expertise and a proven ability to debug production incidents under pressure.
- Strong software engineering skills with the ability to write and ship production code across various languages and infrastructure environments like VMware or Docker Swarm.
- Professional fluency in German (C1) and English, based in Germany, and willing to travel for on-site workshops with DACH region enterprise customers.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.