Required Skills & Qualifications
- 5–9+ years as a BA, with 3–5+ years on Pega 8.x programs.
- Strong hands‑on with DCO, user story writing, acceptance criteria, and backlog management (Jira/Azure DevOps).
- Solid understanding of Pega concepts: case lifecycle design, stages/steps, routing, SLAs, data pages, decision rules, UI flows, and reporting at a conceptual level.
- Experience crafting process maps (BPMN), journey maps, and UI mockups (e.g., Figma/Balsamiq).
- Proven stakeholder management; ability to translate business goals into measurable outcomes/KPIs.
- Excellent communication, documentation, and facilitation skills.