- Deep hands-on expertise in SAP SuccessFactors Employee Central: Foundation Objects, MDF, Business Rules, Workflows, Event Reason derivation
- RBP and Security administration
- Position Management and Event handling
- Data models, picklists, imports, and configuration workbooks
Strong BAU/AMS experience:
- Incident, Service Request, Problem, and Change Management (ITIL)
- Test planning, regression testing, UAT support, and release readiness
- Documentation excellence and audit traceability
Integration familiarity:
- Monitoring and triage for EC-centric interfaces; coordinate with middleware/integration teams
Tools:
- Admin Center and, where applicable, Provisioning
- ITSM tools (e.g., ServiceNow, Jira, Remedy)
- Reporting using Story/Canvas/Ad Hoc for support analytics
- SuccessFactors modules adjacent to EC: Time Off, Time Sheet, Onboarding
- Payroll touchpoints: ECP or third-party payroll integration
- Middleware: SAP Integration Suite/CPI; basic API knowledge
- Identity services: IAS/IPS (SSO, user provisioning)
- Data privacy: Data Retention Time Management (DRTM)
- Certification: SAP SuccessFactors Employee Central; ITIL Foundation
Experience
- 5–9+ years in HRIS/SAP HCM with at least 3+ years in EC-focused BAU/AMS
- Experience operating in multi-country, multi-legal-entity environments
- Track record of owning SLA-driven support with measurable improvements
- Participation in at least 2 full lifecycle implementations or major rollouts is a plus