ServiceNow Delivery Engagement Manager - Stockholm - ITSM, ITOM or ITAM workflows
A global IT consultancy is seeking an experienced ServiceNow Delivery Engagement Manager to oversee a portfolio of client engagements across ITSM, ITOM, ITAM and related Platform workflows.
Responsibilities:
- Own end to end delivery oversight across a portfolio of client engagements, ensuring consultants meet SOW obligations, timelines and budgets
- Manage resource booking and scheduling, coordinating with resource management and practice leads to maintain coverage
- Act as primary customer facing contact for resourcing, schedule changes, invoicing queries and delivery concerns
- Produce regular status reporting covering utilisation, risks, actions and financial burn for customers and internal leadership
- Maintain accurate records of consultant time, scheduling and SOW milestone tracking to support invoicing
- Support onboarding and offboarding of resources, including access provisioning coordination and SOW familiarisation
Key Skills and Experience:
- 8+ years of ServiceNow Professional Services or Consulting delivery experience
- Strong understanding of ITSM, ITOM, ITAM or related Platform workflows
- Experience with solution design and ServiceNow integrations
- Proven experience managing multi engagement portfolios and resource scheduling
- Fluent Swedish and English, advanced or native level
- Willingness and ability to travel
Desirable Skills:
- ServiceNow certifications such as CSA, CAD or CIS
- PMP or Prince II certification
- Experience with ServiceNow PPM or SPM tooling
- Industry domain expertise