Position Overview
Application system support for CGH Patient Information Management System (PIMS), SingHealth Bed Management System (BMS) and Mass Casualty Information System (MCIS). This role requires 24/7 primary application maintenance standby support.
This is a 2 years direct contract role.
Role & Responsibilities
- Provide on-going application support and be involved in various stages of the SDLC.
- Conduct user requirement analysis for the development / implementation of new systems and for enhancements to existing systems.
- Evaluate potential solutions and make recommendations to resolve business problems.
- Involvement in the system integration testing phase prior to implementation.
- Plan and coordinate end-user training for any system implementations or enhancements.
- Liaise closely with business users and build good rapport.
- Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
- Support the team in defining project requirements, tracking and documentation.
- Provide 24/7 primary application maintenance standby support.
- Provide guidance and coaching to junior team members.
Requirements
- Candidate must possess at least a Diploma, Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or related discipline.
- Minimum 3 to 5 years of experience in application support, systems maintenance, or healthcare IT systems.
- Strong application troubleshooting and problem-solving skills.
- Understanding of incident, change, and problem management processes.
- Database knowledge and application development skills like SQL and SQL Reporting.
- Experience in developing report using SQL Server Reporting Services.
- Prior hands-on experience with technologies such as .NET, Java or Web Services
- Relevant experience in project, user & vendor management preferred
- Able to work independently.
- Experience with production support and vendor management.
- Strong communication and stakeholder management skills.
- Ability to work independently, multi-tasking, flexible and adaptable to changes.
- Strong analytical and documentation skills.
- Good team player, resourceful, flexible and excellent working attitude.
- Experience supporting patient administration, bed management, or healthcare operational systems.
- Knowledge of healthcare workflows and data governance practices.
- Knowledge of business and IT in healthcare industry is an added advantage.
- Excellent presentation, communication and interpersonal skills.
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