Please send your resume at [email protected] if you are interested in this 06 months (10/01/2026 to 03/31/2027) contract role. Please feel free to forward if you are not interested. This is with Govt of Alberta.
Senior Business and Change Management Analyst (GOAPRDJP00001018)
Work Status: On-Site
Work Location: 10405 Jasper Avenue, Edmonton, Alberta
Must Have: Work Experience
- 5 years demonstrated experience in developing integrated plans, portfolio and project reporting and communicating progress to senior executives.
- 5 years experience assisting clients to execute strategies with technology, process, organizational design and IT operations.
- 5 years experience in a project management role.
- 5 years experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.) that adhere to legislative, legal and audit requirements for content management systems.
- 5 years experience supporting and collaborating directly with stakeholders, external (public users) and internal business areas. Ability to co-ordinate and communicate necessary information well to all clients.
- 5 years experience with various software development methodologies (i.e. agile, waterfall, scrum, Kanban, etc.).
- 5 years experience working with cross-functional teams to understand detailed requirements and align the design to product vision and user needs.
- 5 years senior leadership experience defining project scope, goals and deliverables such as roadmaps, governance, briefing notes, and business cases that support project goals in collaboration with business stakeholders.
- 5 years experience leading project governance, change management and communication activities.
Nice to Have: Professional Licenses/Certification
- Active PMP certification as issued by the Project Management Institute or equivalent
- Active Certified Scrum Master certification
Nice to Have: Work Experience
- 5 years demonstrated experience with data integration between clinical applications
- 5 years demonstrated experience working as a Change Manager on a large complex custom software application development project in an environment of similar size and complexity to the Government of Alberta.
- 5 years experience in the analysis, development, and integration of complex IT systems with a specific focus on the management of multiple data sources , web services, and legacy IT solutions.
- 5 years experience in understanding complex businesses questions and framing the right analytical question to solve a business problem.
Role Summary
The Senior Business and Change Management Analyst provides strategic business analysis, organizational change management, process improvement, business intelligence, and application support services to support the achievement of the objectives of the Appeals Commission for Workers Compensation. This role is responsible for ensuring business processes, systems, programs, and services are effectively developed, enhanced, maintained, and adopted across the organization.
The position supports the IT Project Manager during the planning, coordination, and delivery of complex initiatives from project initiation through implementation and post-deployment stabilization. The incumbent works closely with business stakeholders, project teams, leadership, and technical resources to identify business needs, develop solutions, and successfully guide organizational change. Activities typically include business process review and re-engineering, policy and business rule analysis, requirements gathering, stakeholder engagement, change impact assessments, communications, training, resistance management, and adoption planning.
The Senior Business and Change Management Analyst is expected to spend 60% of the time working on Business Analysis tasks and 40% of the time working as a Change Management specialist, however, these allocations are subject to change based on project needs.
Key Responsibilities
Business Analysis and Project Delivery
- Lead and support projects from inception through implementation to ensure improved program and service delivery aligns with divisional and organizational strategic priorities.
- Conduct discovery sessions, stakeholder interviews, workshops, and business needs assessments to identify business challenges and opportunities.
- Elicit, analyze, document, and validate business, functional, and technical requirements.
- Develop business cases, process maps, user stories, use cases, and other project documentation.
- Analyze and evaluate current business processes and recommend improvements to increase efficiency, effectiveness, and service quality.
- Support the development, enhancement, testing, implementation, and maintenance of business applications and systems.
- Collaborate with project teams, technical resources, and business stakeholders to ensure solutions meet business objectives.
- Facilitate user acceptance testing (UAT), business readiness assessments, and implementation activities.
- Assist the project manager in the identification of risks and issues and recommend mitigation strategies.
Organizational Change Management
- Develop and execute change management strategies and plans that support successful adoption of business processes, systems, and organizational initiatives.
- Conduct stakeholder analysis and change impact assessments to identify organizational risks, readiness factors, and adoption requirements.
- Partner with business leaders and project teams to build awareness, commitment, and support for organizational change.
- Develop and implement communication, engagement (sponsor roadmap), resistance management, coaching, and training plans that address stakeholder needs throughout the change lifecycle.
- Assess organizational readiness and recommend actions to improve change acceptance and sustainability.
- Support leaders in managing resistance and reinforcing desired behaviors and outcomes.
- Measure and monitor adoption, utilization, and proficiency of implemented solutions and identify opportunities for continuous improvement.
- Facilitate workshops, presentations, and change-related discussions to support stakeholder engagement and organizational alignment.
Operational Support and Continuous Improvement
- Support operational initiatives and ensure alignment with divisional goals, strategies, and priorities.
- Analyze business performance measures and identify opportunities for process optimization and service improvement.
- Provide recommendations to leadership to support informed decision-making.
- Contribute to business planning, operational planning, and continuous improvement initiatives.
- Develop and present options, recommendations, and implementation approaches to executives and decision makers.
Knowledge, Skills, and Abilities
The successful candidate will demonstrate:
- Strong business analysis, process improvement, and organizational change management expertise.
- Excellent interpersonal, facilitation, communication, presentation, and stakeholder engagement skills.
- Strong ability to build and maintain collaborative relationships with diverse stakeholder groups.
- Experience managing competing priorities in a complex and dynamic environment.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to assess organizational impacts and develop practical solutions to support successful change.
- Demonstrated leadership, initiative, and sound judgment.
- Strong organizational and time-management skills.
- Ability to communicate complex information clearly to both technical and non-technical audiences.
Qualifications
Required
- University degree in Business Administration, Commerce, Public Administration, Organizational Development, Change Management, Information Systems, or a related discipline.
- Four (4) years of progressively responsible experience in business analysis, organizational change management, project delivery, process improvement, or related fields.
- Certified Business Analyst (IIBA) or equivalent.
- Certified Change Management Professional (ACMP, Prosci Certified Change Practitioner, CMI, APMG Change Management Practitioner).
Equivalency
- Related education and experience may be considered on a one-for-one basis.
Assets
- Preference may be given to candidates with experience in:
- Organizational Change Management methodologies (e.g., Prosci ADKAR, ACMP, Kotter, or equivalent).
- Business process mapping, engineering, re-engineering and continuous improvement. Experience with Value Stream Mapping is a plus.
- Stakeholder engagement, communications planning, and training development.
- Developing, enhancing, and supporting complex business applications.
- Agile, Scrum, Waterfall, and Hybrid project delivery methodologies.
- User acceptance testing, business readiness assessments, and implementation planning.
- Developing and presenting recommendations and options to senior leadership.
- Public sector environments and regulatory frameworks.
- Business intelligence, reporting, and performance measurement.
Residency Requirement
- Resource must reside in Alberta for the duration of the contract.
Location: Onsite
- The resource will primarily work onsite; however, this role may require occasional remote work with reasonable notice from the Province.
- When working remotely, all data must remain within Canada.
Working Hours
- Resource is expected to work 7.25 hours per day within the allocated budget, attend meetings during business hours, and be available to respond to inquiries as required.
Scoring Methodology
- Financial/Pricing: 10%
- Resource Qualifications: 40%
- Interview Process: 50%
Anticipated Interviews dates
- Interviews are estimated to be held onsite between September 21-25.
SUBMISSION MUST INCLUDE:
- Resume: Resume must clearly describe required experience within the context of job/project(s) where it was gained.
- Each job/project must include dates in the format MMM/YYYY–MMM/YYYY
- Three references, with the most recent listed first.
- Reference checks may be completed at the discretion of the Commission.