Role:Data Center Operations & Support Engineer
Location: Norwalk, CT (CyrusOne Data Center)
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Systems Engineering, Telecommunications, or a related field, or equivalent work experience.
- Minimum 5 years of experience in Data Center Operations, IT Operations, Hardware Support, Infrastructure Support, or System Administration.
- Hands-on experience with rack and stack, server hardware installation, cabling, and hardware troubleshooting.
- Strong knowledge of server hardware components, including RAM, storage, CPUs, and NICs.
- Experience supporting Microsoft Windows operating systems and Microsoft Office Suite.
- Experience with ServiceNow or similar ITSM, ticketing, and asset management platforms.
- Knowledge of network cabling standards and hardware diagnostic tools.
- Experience troubleshooting desktops, laptops, printers, scanners, and other IT peripherals.
- Familiarity with system recovery and preventative maintenance procedures.
- Ability to work in a 24/7 operations environment, including flexible shifts and weekends.