Customer Service and Email Process Intern | Entry Level | Fresher | Customer Support, Email, CRM | Remote
Company: Crossing Infotech
Job Type: Full-time Internship
Work Mode: Virtual / Remote
Location: India
Internship Duration: 1–3 months
Stipend: ₹16,500/month
Application Deadline: 20 September 2026
About the opportunity
Crossing Infotech is offering a Customer Service and Email Process Internship for freshers and entry-level candidates interested in customer communication, email support, query resolution, CRM operations, and customer experience.
This internship provides practical exposure to professional customer-service workflows through email communication, customer query handling, ticket management, follow-ups, documentation, and internal coordination under appropriate guidance.
Key responsibilities
• Respond to customer queries through email and other assigned support channels.
• Understand customer concerns and provide accurate information based on established guidelines.
• Maintain professional and clear communication with customers.
• Record customer interactions and update relevant CRM or support systems.
• Follow standard operating procedures and approved response guidelines.
• Categorize and prioritize customer requests appropriately.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up on pending customer requests within defined timelines.
• Maintain accurate records of customer interactions and resolutions.
• Assist with preparing basic customer-service reports.
• Identify recurring customer questions and communicate observations to the team.
• Coordinate with internal departments when customer issues require additional support.
• Maintain confidentiality of customer and company information.
• Participate in training and feedback sessions.
• Support continuous improvement of customer-service processes.
Who can apply
• Freshers and recent graduates.
• Candidates pursuing or having completed graduation in any discipline.
• Candidates interested in customer service, email support, operations, or customer experience.
• Candidates with basic computer and communication skills.
• Candidates comfortable working in a remote environment.
Required skills
• Good written and verbal English communication.
• Basic computer and internet skills.
• Good email-writing ability.
• Strong listening and understanding skills.
• Patience and a customer-focused approach.
• Good attention to detail.
• Ability to follow instructions and standard procedures.
• Basic documentation and data-entry skills.
• Ability to manage multiple customer requests responsibly.
Preferred skills
• Familiarity with CRM or ticketing systems.
• Knowledge of Microsoft Excel or Google Sheets.
• Basic understanding of customer-support metrics.
• Previous academic or project experience involving customer communication.
• Familiarity with email-support workflows.
• Basic knowledge of customer relationship management.
• Experience using communication and collaboration tools.
What you will learn
• Professional customer-service communication.
• Email support and response management.
• Customer query handling and escalation processes.
• CRM and ticket-management fundamentals.
• Customer interaction documentation.
• Support reporting and operational tracking.
• Customer experience and service-quality practices.
• Professional communication and workplace etiquette.
Ideal candidate profile
We are looking for candidates who are:
• Interested in building a career in customer service or business operations.
• Patient, polite, and professional when communicating with customers.
• Comfortable handling customer questions through written communication.
• Organized and capable of maintaining accurate records.
• Willing to follow established processes and service guidelines.
• Good at understanding problems and identifying appropriate solutions.
• Comfortable working independently in a remote environment.
Why join Crossing Infotech?
• Remote internship opportunity.
• Practical exposure to customer-service and email processes.
• Opportunity to develop professional communication skills.
• Experience with CRM, ticketing, and customer-support workflows.
• Project-based learning suitable for freshers.
• Opportunity to develop skills relevant to customer service and operations careers.
Application deadline: 20 September 2026
If you are a fresher interested in customer service, email support, communication, and business operations, this internship provides an opportunity to develop practical customer-support skills through structured training and supervised activities.
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