Job Responsibilities:
Provide day-to-day IT support for lab PCs and instrument-connected systems, troubleshooting issues across OS, applications, and instrument connectivity for both standalone and client/server lab systems
Perform installs, upgrades, and configuration for scientific and laboratory software, including chromatography and other analysis tools, ensuring reliability within lab workflows
Support onboarding of new lab instruments and coordinate with vendors during installs, upgrades, and troubleshooting
Serve as the primary IT contact for lab users, supporting Windows environments, Active Directory, permissions, basic networking (DNS, ports, connectivity), and backup/restore processes
Fulfill the IT role in computer system validation activities, ensuring technical controls are in place to satisfy data integrity and other requirements defined by the business (which owns validation as a whole)
Partner with instrument vendors on IQ/OQ validation packages, performing or supporting the IQ portion and providing technical troubleshooting support for OQ issues; be able to step into the IT role of an IQ/OQ activity as needed
Work within Veeva and change control processes, keeping validation and technical documentation current and audit-ready
Provide occasional off-hours support (rare, roughly quarterly), typically resolved remotely
Job Requirements:
Bachelors degree in Information Technology, Computer Science, Life Sciences, or a related field
Experience supporting lab environments, preferably in pharma, biotech, or manufacturing settings
Hands-on experience with instrument-connected PCs and strong IT troubleshooting across hardware, software, and networking
Experience working in a GxP environment, with exposure to computer system validation concepts
Comfort working with Veeva and change control processes, including maintaining validation documentation
Windows administration and Active Directory experience, plus basic networking knowledge
Ability and willingness to work onsite across two locations (Cambridge and Norton) on a regular weekly schedule, with occasional off-hours availability