CHARLOTTE, NC Based! W-2 ONLY (NO C2C)
Hybrid Days: TUES AND WED PLUS ONE OTHER DAY OF THEIR CHOICE
One year contract- likely to extend!
IT Telecom Analyst /Network Operations Engineer
Job Summary
As a Tier III Network Operations Engineer, you will be the go-to expert for troubleshooting and resolving complex network issues. These can be related to WAN, LAN, routing, switching and wireless technologies.
This is a troubleshooting/break-fix role requiring a strong understanding of network protocols. This position is responsible for the operational support of complex enterprise network solutions. This position requires a thorough understanding of TCP/IP, routing, switching, wireless, and a general understanding of datacenter and network security technologies. Familiarity with network automation and monitoring are additional skills that are highly valued. The successful candidate will be a self-starter who excels with little supervision and works with small teams using Agile engineering principles.
Responsibilities
· Support internal data networks with focus on improving reliability
· Troubleshoot LAN, WAN and wireless network performance issues
· Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators
· Provide timely resolution to trouble tickets
· Contributes to and participates in network improvement initiatives
· Participates in on-call rotation duties
· Collaborate across all tiers of operations organization
Basic/Required Qualifications
· Bachelor’s degree in Information Technology from a four-year college
· In addition to required degree, two (2) years minimum of related work experience
· In lieu of Bachelor's degree AND two (2) years minimum of related work experience listed above, High School/GED AND six (6) years minimum related work experience
· Networking Protocols: Proficiency in understanding, configuring and troubleshooting networking protocols and technologies.
· Routing and Switching: Ability to troubleshoot complex routing and switching issues.
· LAN/WAN Technologies: Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies, including VLANs, Ethernet, MPLS, ACI, ISE and SD-WAN.
· ACI: Experience with ACI fabric configuration and troubleshooting, including spine and leaf switches, application policy infrastructure controllers (APICs), and tenant configurations.
· Wireless Networking: Familiarity with wireless standards, wireless security protocols, and wireless network configuration and troubleshooting.
· Network Monitoring and tools: Proficiency in using networking tools to proactively identify and resolve network performance issues (ThousandEyes, LiveAction, Solarwinds, Wireshark etc.).
· Network Troubleshooting: Strong problem-solving skills to diagnose and resolve network connectivity and performance issues in a timely manner.
· Network maintenance: experience with performing Cisco IOS updates.
· Continuous Learning: A commitment to staying updated with the latest networking trends, technologies, and best practices.
Desired Qualifications
· Industry certifications such as CCNA, CCNP, Network+
· Prior work experience in providing Tier 2 network operations support
· One year experience with Microsoft (MS) Windows Operating Systems and MS Office
· Demonstrates ability to work independently with some direct supervision or review
· Proficient troubleshooting & problem-solving skills
· Good written and oral communication skills
· Effective inter-personal skills (listening, conflict management, approachability, negotiations)
· Ability to effectively prioritize activities and focus team efforts based-on priority
Mobility Classification
· Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated facility – 3 days per week in office.