- Bachelor's degree in computer science, information systems, or related field
- Minimum of 7 years of experience in ServiceNow implementation in complex environments.
- ServiceNow certifications including CSA (mandatory) and preferably CIS‑ITSM, Discovery, or Service Mapping
- ITIL Foundation (Mandatory)
- Cloud practitioners (Desirable)
- Agile or Scrum Certified
- Strong understanding of ServiceNow platform architecture, applications, and modules ((e.g., ITSM, ITOM, ITAM, SPM)
- Proven experience with integrations between ServiceNow and other tools/systems.
- Demonstrated ability to lead technical teams and manage multiple projects simultaneously.
- Product ownership skills: road mapping, backlog management, release planning.
- Strong understanding of ServiceNow AI and automation capabilities
- Ability to enforce platform standards and security controls, with strong understanding of CMDB governance, data integrity, and operational excellence.
- Excellent communication and interpersonal skills with strong stakeholder engagement at all levels including vendor and ability to translate business needs into scalable solutions.
- Strong analytical, organizational, and problem-solving skills, with a proactive approach to identifying and addressing challenges in a prioritized manner.
- Able to demonstrate a high degree of flexibility including out ofoffice hours to support.
- Passion for Operational Excellence and Service Improvement.
- 5%-10% travel requirements