AI Control Tower / GenAI governance — enterprise workflow governance, agent orchestration, responsible AI adoption
ServiceNow Virtual Agent — hands-on design, NLU model training, topic flows
Enterprise channel integration — Teams, Slack, ITSM
Third-party AI integration — copilots, other agents via APIs, MCP, agent-to-agent (A2A) patterns
Techno-functional GenAI — prompt engineering, RAG, LLM evaluation, business-to-technical translation
Nice-to-have — NowAssist Guardian (guardrails, LLM output monitoring, GenAI compliance in ServiceNow)