Job description:
- Operate the Digital Solutions provided by SICPA and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
- Perform configuration changes and deployment of new versions.
- Respond to Incidents and Requests escalated by Digital Operations L1 Support
- Update Incidents and Requests in Ticketing tool
- Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
- Perform Root Cause Analysis, document findings and drive corrective actions
- Escalate Incidents and Requests to L3 Support where appropriate.
- Maintain Knowledge Base
- Contribute to the maintenance of Process Documentation
Profile description:
- You have a Bachelor’s degree or equivalent in Information Technology, Engineering or related. Certifications would be an advantage.
- You have experience in deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management. Experience in project management is an advantage.
- Strong technical skills in Kafka, SQL (PostgreSQL/Oracle), Splunk, AWS CloudWatch, Grafana, Prometheus, Docker, Kubernetes, AWS.
- Familiarity with scripting and automation tools such as Bash, Python, Postman, and CI/CD platforms including ArgoCD and Argo Workflows.
- Excellent analytical and problem-solving abilities
- Strong stakeholder management, customer service, communication, and documentation skills.
- Highly organized with the ability to prioritize tasks and manage multiple activities in a fast-paced environment.
- Fluent in Malay and English; additional language skills are an advantage.
- ITIL certification is a plus.
- A proactive, resilient team player who thrives under pressure, embraces continuous learning, and is willing to work shifts, on-call schedules, or travel when required.