NICE Engineer
Jersey City/Pennington, NJ
Job Description
NICE Engineer
Must Have Technical/Functional Skills
Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/KorkytWallboard technology
Roles & Responsibilities
- Extract, transform, and analyze data from SQL databases and other structured/unstructured sources.
- Develop automated workflows and data pipelines using Python, Java, and PowerShell.
- Build, integrate, and maintain RESTful and SOAP API connections for data ingestion, exchange, and operational processes.
- Perform data manipulation, cleansing, and merging across multiple datasets for analytics and reporting use cases.
- Create dashboards and visualizations using Excel, Tableau, Power Bl, or equivalent visualization tools.
- Collaborate with cross-functional teams including architecture, analytics, and business partners to define requirements and deliver scalable solutions.
- Contribute to technical documentation, code repositories, and operational runbooks.
- Working across business and technology to create the solution intent and our implementation Engineer vision for large complex solutions
- Integrate customizations with details filled in with emerging business requirements; ensure integrations are, modular, and designed to adapt easily.
- Facilitate solution-driven discussions, lead the design of complex Solution Engineering, and find creative solutions through their knowledge of the domain, practical experiments, and Proof of Concepts (POCs)
- Perform design reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
- This role ensures the solution is fit for purpose and use by collaborating with stakeholders, vendors/service providers, and evaluating the impact of strategic design decisions.
- Knowledge of Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/KorkytWallboard technology.
- Experience with comparable products of another/competing vendor would be acceptable.
- Contributes to impact assessments to determine if FOS has a scope of work or opportunity when work is coming through the intake process.