Job Responsibilities
Logistics Operations Support
● Track APAC fulfilment requests end-to-end and flag risks to the Asset Manager
● Maintain the daily/weekly operational cadence: open-order, backorder follow-up, SLA breach lists
● Coordinate with regional site teams and the global Reverse Logistics function on returns and collections status
● Prepare escalation summaries and follow up on actions to closure
● Act as first-line coordination point for routine stakeholder requests and escalating exceptions
● Build and maintain APAC operational dashboards and recurring reports
Asset Management Support
● Monitor APAC inventory dashboards; report stock availability and replenishment needs
● Coordinate cycle count scheduling, perform variance audits and follow up on root-cause remediation
● Maintain inventory locators, site stock structures and asset records
● Support inventory setup for smart locker, vending and new stocking locations
● Support new site activations, hub go-lives and data centre deployments
● Provide support on M&A logistics projects, source-space monitoring and sprint task execution
● Ensuring and monitoring monthly invoices and reaching internal systems and are paid on time using the correct invoicing requirements.
Courier, Vendor & Invoice Support
● Track performance of APAC courier vendors against agreed metrics; compile scorecards
Validate monthly carrier and vendor invoices — ensure they reach internal systems, meet invoicing requirements and investigate discrepancies
● Prepare RFQ / quote comparison packs and supporting data for vendor reviews and negotiations led by the Asset Manager
● Maintain shipping and importation documentation records for cross-border movements
Process Improvement Support
● Create and maintain process documentation, work instructions and trackers
● Identify improvement opportunities and propose practical solutions; assist with testing and validation of process or system changes
● Submit change requests and support SOP updates via the Process & SOP governance pillar
● Support global process rollouts and regional adaptation
● Reduce manual effort through advanced Excel and AI automation
Qualifications
● Bachelor's Degree in Supply Chain or equivalent experience
Experience
● 3+ years working experience in logistics or warehouse environment
● 3+ years of experience optimizing supply chain processes to meet end customer SLA Experience with asset management or inventory control
● Experience with using AI to enable processes and data analysis
● Experience with data analysis
● Experience with process improvement
● Experience cross-border shipping, customs and importation documentation in APAC markets