We are looking for a "AI Product Manager - Customer Experience" position at Detroit, MI
Requirement Details:
Job Title: AI Product Manager - Customer Experience
Location: Detroit, MI
Duration : Long Term
Role Summary
We are seeking an AI Product Manager focused on transforming customer and employee workflows through AI-enabled products. This role requires strong customer engagement, product thinking, project execution, and the ability to independently turn ambiguous business problems into valuable user experiences.
Key Responsibilities:
- Engage directly with customers and stakeholders to understand needs, pain points, and workflows.
- Conduct user research and translate findings into product requirements and priorities.
- Identify opportunities to apply AI to improve customer experience and streamline processes.
- Define product success metrics related to adoption, engagement, retention, usability, and business value.
- Own the product roadmap, backlog, execution plan, and stakeholder communication.
- Work closely with engineering, data science, design, and business teams to deliver solutions.
- Proactively identify problems, recommend solutions, and drive work forward with limited oversight.
- Manage delivery activities, dependencies, risks, and priorities in the absence of a dedicated project manager.
Preferred Qualifications:
- Experience in product management, customer experience, business analysis, or product delivery.
- Working knowledge of AI products, generative AI, machine learning, RAG, and AI agents.
- Strong communication, stakeholder management, user research, and facilitation skills.
- Experience defining and measuring the success of AI-enabled products.
- Automotive industry or automotive workflow experience is preferred.
- Comfortable working in an ambiguous, fast-moving product development environment.
- Curious, proactive, and capable of independently driving outcomes.