Position: Senior Technical Writer
Location: Hybrid - Providence, RI
Duration: 12 Months plus
Hours per week: 35 Hours
Job Description:
Tech Writer will support IT teams by developing, improving, and maintaining clear, accurate, and accessible technical documentation for operational, support, and knowledge management purposes.
Required skills
- Proven senior-level experience as a technical writer, preferably supporting IT operations, infrastructure, service management, helpdesk, data center, or networking environments.
- Ability to understand technical processes and translate them into clear, concise documentation for varied audiences.
- Experience working with documentation platforms, knowledge management systems, collaboration tools, and version-control or review workflows.
- Familiarity with IT service management concepts, ticketing systems, operational support processes, and documentation governance is beneficial.
- Strong interviewing, listening, editing, and communication skills, with the ability to work effectively with technical and non-technical stakeholders.
- Working remotely is an option; availability for scheduled meetings with SMEs and IT teams is expected.
- Work experience in higher education is preferable.
At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.
We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.