Position Title: Technical Writer – Senior (Information Technology)
Location: Providence, RI USA
Work Arrangement: Onsite
Mode of Interview: Video and In Person
Job Description:
Tech Writer will support IT teams by developing, improving, and maintaining clear, accurate, and accessible technical documentation for operational, support, and knowledge management purposes.
Tasks and responsibilities in this position:
- Produce, maintain, and improve IT documentation, including knowledge base articles, technical procedures, operational runbooks, quick reference guides, and Standard Operating Procedures (SOPs) in the following areas:
- IT Helpdesk and end-user support
- Data Center operations
- Data Networking operations
- Collaborate with subject matter experts (SMEs), technical teams, and service owners to gather, validate, and translate complex technical information into clear user-focused content.
- Review, edit, and update existing documentation to ensure accuracy, consistency, completeness, and alignment with the current system and operational environment.
- Organize technical content into logical, searchable structures that support efficient knowledge sharing, issue resolution, onboarding, and operational continuity.
- Develop and apply documentation standards, templates, naming conventions, and quality control practices to promote consistency across IT documentation.
- Ensure documentation is audience-appropriate, accessible, easy to navigate, and written in a consistent format for technical and non-technical users.
- Support documentation lifecycle management, including version control, periodic reviews, approvals, and retirement of outdated materials.
Other considerations:
- Proven senior-level experience as a technical writer, preferably supporting IT operations, infrastructure, service management, helpdesk, data center, or networking environments.
- Ability to understand technical processes and translate them into clear, concise documentation for varied audiences.
- Experience working with documentation platforms, knowledge management systems, collaboration tools, and version-control or review workflows.
- Familiarity with IT service management concepts, ticketing systems, operational support processes, and documentation governance is beneficial.
- Strong interviewing, listening, editing, and communication skills, with the ability to work effectively with technical and non-technical stakeholders.
- Working remotely is an option; availability for scheduled meetings with SMEs and IT teams is expected.
- Work experience in higher education is preferable.