Job Title: Client Service Delivery & Talent Delivery
Must be available to work US Business Hours
Employment Type: Full-Time
Industry: IT Staffing & Workforce Solutions
About the Role
We are looking for a dynamic and experienced Team Lead – Client Service Delivery & Talent Delivery to manage end-to-end staffing operations for key enterprise accounts. This role sits at the intersection of client relationship management and recruiting execution — owning delivery outcomes while leading a team of recruiters and coordinators.
Key Responsibilities
- Lead day-to-day talent delivery operations across assigned client accounts, ensuring SLA and fill-rate targets are consistently met
- Serve as the primary point of contact for client stakeholders on all service delivery matters — escalations, pipeline updates, and performance reviews
- Coordinate and manage full-cycle recruitment
- Drive team performance by setting daily/weekly goals, conducting pipeline reviews, and coaching junior recruiters
- Partner with Account Managers and Program Managers to align delivery strategy with client workforce plans
- Track and report on key delivery metrics: time-to-fill, submittal-to-interview ratio, offer acceptance rate, and headcount targets
- Manage vendor and MSP/VMS relationships where applicable (Fieldglass, Beeline, Workday)
- Ensure compliance with client-specific onboarding, background check, and documentation requirements
Required Qualifications
- 4–7 years of experience in IT staffing, RPO, or managed services delivery
- 1–2 years in a team lead, senior coordinator, or supervisory capacity
- Hands-on experience managing requisitions across technology skill sets (software engineering, data, cloud, infrastructure)
- Proficiency with ATS platforms
- Strong client-facing communication and stakeholder management skills
- Proven ability to manage high-volume requisition loads under tight timelines
Preferred Qualifications
- Prior experience at IT staffing firms such as Akkodis, Dexian, TEKsystems, Apex Systems, Collabera, or similar
- Exposure to MSP/RPO delivery models
- Familiarity with US staffing compliance (W2, C2C, right-to-work)