Key Skills: IT Asset Management, itsm, Design, SOW, ServiceNow, Architect, Implementation
Roles and Responsibilities:
- HRSD, Employee Center Pro, Service Operations Workspace, and ITAM.
- Define platform standards, reusable components, governance models, and implementation best practices for enterprise ServiceNow programs.
- Design and deliver integrations and workflow automation using Flow Designer, IntegrationHub, REST APIs, SOAP APIs, MID Server, and JDBC.
- Build and customize ServiceNow applications using JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, Service Portal, and UI Builder.
- Partner with stakeholders and delivery teams to translate business requirements into scalable ServiceNow solutions and support platform enhancements.
Skills Required:
- 10-16 years of overall IT experience with strong ServiceNow implementation and development background
- Strong hands-on experience with ServiceNow architecture, solution design, and enterprise module implementation.
- Deep platform expertise across ITSM, Employee Center Pro, Service Operations Workspace, HRSD, and ITAM.
- Ability to design scalable ServiceNow solutions with strong data model, CMDB, and platform architecture understanding.
- Experience building integrations and workflow automation using JavaScript, Glide API, Flow Designer, IntegrationHub, REST/SOAP APIs, MID Server, and UI Builder.
Good to Have:
- Exposure to AI Search, Virtual Agent, GenAI capabilities, Performance Analytics, Security Operations, and governance workflows.
Education: Any Graduation